Like many senior-level Internet executives, Christine Harmel,
chief executive of Interactive Resource, a firm in Manhattan that
matches Web site developers with clients, was present at the birth
of e-commerce. Working on the Net since 1995, Harmel, 32, has
experienced years of 80-hour workweeks and has watched the industry
transform itself from a stomping ground for young workaholics who
wanted to change the world, into a stomping ground for young
workaholics who want to change their tax brackets.
Now she is looking to move on. Like a growing number of industry
veterans, Harmel has begun searching for a house away from the
nation's technology hotbeds -- South Carolina is her choice -- and is
planning to eventually sell her business and leave the industry.
"We're burned out," Harmel said, speaking of Net entrepreneurs of
a certain level of experience and fatigue. "Some of us are tired
and rich. Some of us are tired and not rich. But we're all tired."
Data on this topic are scarce, but anecdotal evidence suggests
that a changing of the guard is under way in the Internet industry,
as the early proponents of the Web are stepping aside for the
mainstream business people who have migrated to the new medium.
Such a cultural shift was to be expected, given how the Web itself
has become a mainstream phenomenon. But analysts say the executive
shift could have broad implications for e-commerce.
"Call this Web 2.0," said Clay Shirky, a partner at
Accelerator Group, a consulting firm that works with Web start-ups,
who has worked in the Internet industry since 1993. "This has been
going on slowly, and now people are realizing the landscape has
changed without us having caught onto it."
The changing culture within Internet businesses -- from a work
force of "young, revolutionary zealots" to one with a more
mainstream corporate ethic -- "is a necessary thing," Shirky said.
"For the Net to be genuinely revolutionary, it has to be genuinely
ordinary," he said. "So it has to be normal within the business
world, too."
But losing the revolutionary zeal and the wisdom of the Web's
early leaders could also change the pace of innovation, Harmel and
others said, as the more managerial types replace the tinkering
pioneers. But then, in many cases, there may not be many insanely
great ideas left in the brains of the old guard, either.
"It's tough to contribute good, new ideas and keep stuff going
if everybody's sitting at home eating Fritos, comatose from four
years of working this hard," Harmel said. "Lately, when you ask
people how it's going, you constantly hear them say, 'I'm tired. I
want my life back,"' Harmel continued. "For me, it's time to
focus on what's important in life: family, food, sleep."
Internet veterans who are considering a hiatus or a new career
say the hours have been brutal. But they also say the
relentlessness of their jobs was easier to accept when the focus
was on exploring the creative possibilities of technology, not
constructing a blueprint for a public company.
"The clash of the cultures is there," said Mark Hurst,
president of Creative Good, a Web site consulting company in New
York. Hurst, who is 27 and started working on the Internet
immediately upon leaving MIT with a master's degree in computer
science in 1995, said he was planning a sabbatical to write a book
about what he called "bit literacy," which would explore how
people can avoid being overwhelmed by Internet technology.
"Three years ago, things were still fresh, a little more
hopeful, less cynical than they are now," Hurst said. "People who
were part of that original culture see what the game is about now,
and they're saying, 'This isn't what I came here for. If you want
it so bad, you can have it. I'm going to go scuba diving."'
Or sailing, in the case of Catrina Gregory, who recently quit
her job as vice president for business development at UPOC.com,
which provides services to wireless Net users. After two years of
working "insane hours" for Web companies, Gregory, 29, is taking
several months off to learn sailing, get her pilot's license and
plan her next career move.
Gregory's first dot-com employer, Sabela Media, was purchased by
another Web advertising firm, 24/7 Media , in January. "So I went
from this small start-up environment to being part of a behemoth,"
she said. "It was tough for me to get up and say, 'I'm going to
make 24/7 stronger, faster, better."'
Saying that Sabela's sale to 24/7 Media did not make her rich,
Gregory added: "For those of us who haven't ended up
gazillionaires, the question is, 'How much longer am I willing to
put off personal happiness?' So many people have stock options that
are worthless, and without that bait, why stay with something you
don't really like doing?"
The chances of her returning to a dot-com after the hiatus, she
said, are "less than 50 percent."
Scott Heiferman, who founded i-Traffic, an online marketing
company, in 1995, and sold it to Agency.com in November, said there
was "definitely a bit of burnout in this industry." Heiferman,
28, who earlier this year founded RocketBoard, a company that makes
keyboards designed for Internet use, added that he was "concerned
about the implications of this, because an intensity and strong
sense of purpose can make miracles happen."
"But in another sense, this is textbook stuff," he said. "The
bigger any company gets, the tougher it is for dissenting voices to
come through or for innovation to happen. I think there will still
be passionate people in the industry. Maybe there will just be
fewer of them on a percentage basis."
Heiferman said he agreed that working conditions had been
difficult for dot-com employees over the last several years. "But
for better or worse, there was a revolution going on, so it was no
time for people to pace themselves," he said. "It was a time to
go full steam."
Shirky, of Accelerator Group, said some executives still wanted
to go full steam, but because of the changing nature of e-commerce,
they wanted to do it in a different industry. "I've had a number
of conversations with people who've said, 'Oh, maybe I'll go into
biotech,' as if that industry needs the same energy and input as
they put into the Internet," Shirky said.
"They figure that if the Internet isn't where the revolution
and action is anymore, then the action must have just gone
somewhere else," he added. "What they don't realize is that it's
just gone, period. The Internet is a once in a lifetime thing."